AVIVA Australia announced it has rolled out voice biometric authentication technology from Salmat VeCommerce in a bid to improve customer security and communication.
The VeSecure technology identifies customers calling its contact centres using their voice characteristics, before redirecting them to an appropriate staff member.
Aviva said the new system improves customer service and convenience as well as adds an extra layer of security and privacy to telephone enquiries and transactions.
Salmat VeCommerce General Manager Brett Feldon said the new deployment at Aviva Australia shows the maturity and growing acceptance of voice biometrics by some of the world's leading financial institutions.
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